
The foundation of a science-based practice is having a general problem-solving model by which to make decisions (Tilly III, 2008). The underlying premise of the problem-solving model is that, as professionals, we never know in advance what will work for an individual student or groups of students. A 5-step problem solving model (Batsche & Knoff, 1995; Knoff, 2002), is supported as both a theoretical and practical framework for decision making. At the heart of problem-solving is asking the right question. So, within each of the 5 steps, professionals respond to specific questions that lead to solutions for identified problems.